Global Thought Leader and Bestselling Author

Steven Van Belleghem

The Offer You Can’t Refuse

Steven Van Belleghem is a global thought leader in the field of Customer Experience. His passion is spreading ideas about the future of customer experience.

Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.

Steven is the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, ‘The Offer You Can’t Refuse’ and a technology thriller called Eternal.

What to learn from Steven?

The Offer You Can’t Refuse

  • Why the ultimate ease of use it no longer enough by itself
  • How you can play an active role in your customers’ life
  • What will be the guiding principles for the successful business of the next decade.