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Steven van Belleghem

Customer experience pioneer inspiring human-centered growth

'Customer Obsession as a Growth Strategy'

Steven van Belleghem is a leading expert in customer experience and bestselling author of A Diamond in the Rough and Customers the Day After Tomorrow. For over a decade, he has spoken with thousands of CX professionals, concluding that most companies are still a “diamond in the rough”—eager but struggling to deliver.

Blending academic depth with practical insight, Steven shows organizations that true growth comes from relentlessly putting the customer first.

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01. LEADING CUSTOMER EXPERIENCE THINKER
 

Steven is internationally recognized as one of the foremost voices in customer experience strategy. He helps organizations reimagine their customer journeys by blending digital tools with a deeply human approach.

02. ACTIONABLE TOOLS

His books, including  A Diamond in the Rough, The Conversation Manager and Customers the Day After Tomorrow, are widely read by executives and managers worldwide. They translate complex trends into clear, actionable strategies for growth.
03. FUTURE-FOCUSED STRATEGIST
 

Steven constantly bridges the gap between technological innovation and human empathy. By doing so, he equips businesses to not only meet customer expectations today but to anticipate the needs of tomorrow.

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What to learn from Steven van Belleghem

'Customer Obsession as a Growth Strategy'


  • How an obsession with customers can fuel sustainable growth across industries.
  • How technology, especially AI, can complement human empathy to create lasting loyalty.
  • Gain insights into why businesses must evolve continuously to meet changing customer expectations.
Join Steven van Belleghem Now