[Free Webinar] with Steven Van Belleghem
Learning points:
Customer-Centric Culture
Tuesday, 20 January 2026, 14:00-15:00 CEST
How to create a strong customer culture in a super pragmatic way?
In this practical and inspiring webinar, Steven van Belleghem shows how leading companies build a customer-centric culture that actually works. Learn how to turn customer focus into daily behavior, create better experiences, and stay competitive as expectations continue to rise.
You’ll leave with concrete tools to strengthen culture, empower teams, and drive real customer impact.
The webinar will be kicked off by Cecilia Flatum, CEO of Deloitte Norway.
In this practical and inspiring webinar, Steven van Belleghem shows how leading companies build a customer-centric culture that actually works. Learn how to turn customer focus into daily behavior, create better experiences, and stay competitive as expectations continue to rise.
You’ll leave with concrete tools to strengthen culture, empower teams, and drive real customer impact.
The webinar will be kicked off by Cecilia Flatum, CEO of Deloitte Norway.
Learning points:
- Embedding a customer-centric mindset across the organization
- Turning customer insights into action
- Building habits that continuously improve customer experience
